• As horse riding is an outdoor activity, we continue in all weathers however during extreme weather conditions when it may be unsafe or uncomfortable to ride outside, we may cancel lessons.If you cancel with short notice (less than 24 hour’s) we reserve the right to keep the payment made. If you cancel with more notice, we will honour the credit to your Ec Pro account. If it is your first time horse riding with us or you have not ridden with us in the last 12 months, you may be asked to attend an introductory session before the activity to assess your skills in order to allocate the correct level horse/pony. If this is not possible, a suitable horse/pony will be allocated.

EC Pro Payment and Refund Policy

All bookings must be made in advance and paid for in full at the time of booking to secure the session. Payment may be made by credit or debit card. There is no charge for paying by credit or debit card .

Wow Design Solutions Limited trading as EC Pro is unable to issue refunds and will only issue customer account credit in accordance with the refund and cancellation policy of the Yard, School or Livery using the EC Pro system.

Customers may be able to access a refund by contacting the Yard, School or Livery directly and the Merchant of record for all transactions is KA Horses, and they shall be liable for all refunds and chargebacks. If you are not happy with the complaints procedure of your riding school/Livery Yard you can contact to take further action.