• As horse riding is an outdoor activity, we continue in all weathers however during extreme weather conditions when it may be unsafe or uncomfortable to ride outside, we may cancel lessons.If you cancel with short notice (less than 24 hour’s) we reserve the right to keep the payment made. If you cancel with more notice, we will honour the credit to your Ec Pro account. If it is your first time horse riding with us or you have not ridden with us in the last 12 months, you may be asked to attend an introductory session before the activity to assess your skills in order to allocate the correct level horse/pony. If this is not possible, a suitable horse/pony will be allocated.

Refund Policy

EC Pro (Wow Design Solutions Limited) does not issue refunds. Any refunds or account credits are subject to the refund and cancellation policy of the Yard, School or Livery using the EC Pro system.

Please contact the Yard, School or Livery directly. KA Horses is the Merchant of record for all transactions and is responsible for refunds and chargebacks. If dissatisfied with their complaints or refund procedure, you may seek further action.